Below FAQ are some common questions from our customers.
If you have other questions, please just send it to info@wearryze.com.
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- For Account Login
- Payments & Safety
- Shipping & Delivery
For Account Login
Q: Is it necessary to have an Account to place an Order?
No, you can order as a guest without creating an account. However, creating an Account has benefits listed below.
Q: What are the benefits of creating an Account?
There are several benefits of creating an account, including: your billing/shipping information willbe saved, and checkout will be faster. you will be able to view your previous order history. an account is required to facilities returns & order cancellations. account holders will remain up to date with the latest promotions & newsletters.
Q: How do i make an Account?
Simple Click on Create an Account enter the required details & submit the form.
Q: I have forgotten my password
Click on forgot password enter your email address and click on Reset my password.
Payments & Safety
Q: Which payment method do you accept?
We accept COD (cash on delivery) and online payment with visa, mastercard, credit card, and debit card.
Q: Can i get the shipping or billing address of an order changed after it has been processed?
Please note that the address cannot be modified after the order has been processed because your order has already been.
Q: Can i contact omeone directly for general queries?
Yes, you can contact us on 0331-9232915or email us at info@wearryze.com.
Shipping & Delivery
Q: How do i get sale or promotional message for Ryze?
Click here to subscribe to our newsletter to receive updates on sales promotions.
Q: What is the delivery time for my order?
Your order should be delivered within:
2-4 Days for karachi.
4-8 Days for other cities.
2-4 Days for karachi.
4-8 Days for other cities.
Q: What are your Shipping charges?
For orders of PKR 5000 or above, we provide free shipping across pakistan. we offer standard delivery in the amount of PKR 200 for orders under PKR 5000.
Q: What is your return & exchange policy?
You have 7 days from the date of delivery to claim for a return or exchange if:
The item(s) is faulty, damaged, or defective at the time of delivery.
The product(s) must be unused, in the original packaging with labels and protective stickers attached.
The product received does not match the size ordered.
Q: How to Apply for a Return?
Notify us within 7 days of delivery by writing to info@wearryze.com or by calling at 0331-9232915.
Provide photographic evidence of the defective item via email within 3 days of purchase before any claims can be processed.
Q: Return Shipping Costs?
Customers are responsible for the cost of returning the items to us, but we charge ZERO for sending you back the replacement.
In case of a defective piece received by the customer, the cost of delivery charges will be reimbursed via bank transfer.
Q: Return Processing Time?
We aim to process all returns within 5-7 working days of receiving the returned item.
During busy sale events, it can take up to 14 working days for your return to be processed.
Q: Size Exchange Policy?
If you are unsatisfied with the size you purchased and would like to receive a different size, contact us via email at info@wearryze.com within 7 days of the delivery date.
The product(s) must be unused, in the original packaging with labels and protective stickers attached.
Q: Returns: Sale Discounted Products?
Exchanges during a sale or on a discounted product are ONLY applicable if there was a mistake by the packing staff and the product received does not match the product you ordered.
Q: Non-Support Scenarios?
Exchange requests made outside the specified time frame.
The product is damaged because of use.
The product was tampered.
